nagawon Privacy Policy
This page describes what we collect when you use nagawon and how we keep that data protected. We at nagawon take your privacy seriously. When you create an account, deposit funds, or place bets on our platform, we collect personal information. We use this information only to operate nagawon, verify your identity, process payments, and comply with applicable law.
Our privacy practices apply whether you access nagawon via Android app, iOS browser, or desktop. We encrypt all data in transit and at rest. We do not sell your personal information to third parties. We share data only with payment processors, game studios, and legal authorities when required by law.
We encourage you to read this policy carefully. If you have questions about how we handle your data on nagawon, contact our support team via email or in-app messaging.
What data we collect on nagawon
We collect different types of information depending on how you use nagawon. When you register an account, we collect your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations.
When you deposit funds on nagawon, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we do not store your payment app credentials — your payment provider handles that. If you use bank transfer (e-wallet, mobile banking, local payment, online payment), we record your bank account details for withdrawal purposes only.
We collect your gaming activity on nagawon — which games you play, how much you bet, and when you play. We use this data to detect fraud, prevent money laundering, and improve our platform. We also collect technical information: your device type, operating system, IP address, and browser type. This helps us troubleshoot technical issues and optimize nagawon for different devices.
We may request identity documents (passport, national ID, or driver's license) during account verification. We store these documents encrypted on secure servers. We do not share them with third parties except where required by law.
KYC verification on nagawon
We may request identity verification before processing large deposits or withdrawals. This is standard practice on nagawon to prevent fraud and comply with Indonesian regulations.
How we use your data on nagawon
We use your personal information for several purposes. First, we use it to operate nagawon — to create your account, process your deposits and withdrawals, and settle your bets. Second, we use it to verify your identity and prevent fraud. Third, we use it to comply with applicable law, including anti-money-laundering regulations and tax reporting requirements.
We analyze your gaming activity on nagawon to detect suspicious patterns. If we notice unusual betting behaviour or rapid deposits followed by large withdrawals, we may flag your account for review. This protects both you and nagawon from fraud.
We use your email address and phone number to send you account notifications — deposit confirmations, withdrawal approvals, and security alerts. We do not send marketing emails unless you opt in. You can disable push notifications on your Android or iOS device at any time.
We may use aggregated, anonymized data to improve nagawon. For example, we analyze which games are popular in Jakarta, Surabaya, Bandung, and Medan to optimize our game library. We never identify you in this analysis.
Third-party processors and data sharing on nagawon
We share your data with third parties only when necessary to operate nagawon. Our payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners) receive your payment information to process deposits and withdrawals. These processors have their own privacy policies, and we recommend reviewing them.
We share game activity data with our game studios (Playtech, Pragmatic Play, and others) so they can verify bet settlements and detect fraud. We do not share your personal information with game studios — only your bet history and game session IDs.
We may share your data with legal authorities if required by law. For example, if we receive a court order or a request from Indonesian tax authorities, we will comply. We will notify you of such requests unless prohibited by law.
We do not sell your personal information to advertisers, data brokers, or marketing companies. We do not share your data with third parties for their own marketing purposes.
How we protect your data on nagawon
We protect all data on nagawon using 256-bit SSL encryption. Every login, bet, and withdrawal travels through an encrypted tunnel. We do not store your password in plain text — we hash it using industry-standard algorithms. If you forget your password, we send a reset link to your registered email. Only you can use this link to set a new password.
We store your personal information on secure servers behind firewalls. We back up this data daily to prevent loss. We restrict access to your data to authorized nagawon staff only. We do not share access credentials with third parties.
We monitor our systems for unauthorized access. If we detect a security breach, we will notify you immediately via email and in-app notification. We will explain what data was compromised and what steps we are taking to protect you.
Cookies and tracking on nagawon
We use cookies on nagawon to remember your login session and preferences. Cookies are small files stored on your device. They allow you to stay logged in when you navigate between pages on nagawon. You can disable cookies in your browser settings, but this may affect your experience on nagawon.
We use analytics cookies to understand how users interact with nagawon. These cookies help us identify technical issues and optimize our platform. We do not use these cookies to track you across other websites.
We do not use third-party tracking pixels or beacons on nagawon. We do not share your browsing data with advertisers.
Your rights regarding your data on nagawon
You have the right to access your personal information on nagawon. You can view your account details, transaction history, and game activity anytime via your account settings. You can also request a copy of all data we hold about you by contacting our support team.
You have the right to correct inaccurate information. If your name, email, or phone number is incorrect on nagawon, you can update it via account settings. If you cannot update it yourself, contact our support team.
You have the right to request deletion of your account and associated data. If you close your account on nagawon, we will delete your personal information within thirty days, except where we are required by law to retain it (for example, for tax or anti-money-laundering compliance). We will retain your transaction history for seven years as required by Indonesian financial regulations.
You have the right to object to certain uses of your data. If you do not want to receive account notifications, you can disable them in your account settings. If you do not want us to analyze your gaming activity for fraud detection, contact our support team — however, this may result in account suspension.
How long we keep your data on nagawon
We keep your personal information on nagawon for as long as your account is active. If you close your account, we delete most personal information within thirty days. However, we retain transaction records, game history, and identity documents for seven years to comply with Indonesian financial and tax regulations.
We keep backup copies of your data for disaster recovery purposes. These backups are deleted after thirty days. If we need to restore your data from backup, we will notify you.
We delete cookies from your device after your browser session ends, unless you have enabled "remember me" on nagawon. You can clear cookies manually in your browser settings at any time.
Children and nagawon
We do not knowingly collect data from children under the legal age in your jurisdiction. If we discover that a child has created an account on nagawon, we will delete the account and associated data immediately. If you believe a child has accessed nagawon, contact our support team.
Changes to this privacy policy on nagawon
We may update this privacy policy at any time. We will notify you of material changes via email or in-app notification. Your continued use of nagawon after changes take effect constitutes acceptance of the updated policy. If you do not agree with updated terms, you may close your account and request a withdrawal of your balance.
Contact us about privacy on nagawon
If you have questions about this privacy policy or how we handle your data on nagawon, contact our support team via email or in-app messaging. We respond to most inquiries within a few hours during business days. We are available year-round, including during holidays like Idul Fitri, Idul Adha, and Imlek.
Our services on nagawon are available only where local law permits. If you have jurisdiction-specific privacy questions, we recommend consulting local legal counsel. We comply with applicable data-protection laws in each jurisdiction where we operate.